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Oracle waiving extended support fees (temporarily)

Scott D. RosenbergUncategorized

Oracle is making moves again to help customers battle the recession. At COLLABORATE, Oracle announced that it will delay for customers the maintenance increases they would’ve started to pay next year on aging software products, as rates moved from the premier to the extended support stage of product life cycles.

Extended support rates have been waived for the following products:

  • Oracle® E-Business Suite Release 11i10 – through November 2011
  • JD Edwards EnterpriseOne 8.11- through December 2010
  • Siebel CRM 7.8 – through May 2011
  • Oracle Database 10g R2 – through July 2011
  • PeopleSoft Enterprise 8.9 releases through June 2011.
  • Oracle E-Business Suite 11i9 release, Oracle would continue to provide resolution of severity-one technical issues and US year-end 1099 support through June 2010

    • Oracle’s Extended Support includes major product and technology releases; product updates; fixes and security alerts; tax, legal and regulatory requirements; upgrade scripts; and technical support.

    Oracle will take a slight “hit” for clients in the short-term, but I know a lot of companies will sure be glad that Oracle is willing to make this concession. Older products typically cost much more to maintain and they will be losing an increase of an average of $22,000 per customer, per year.

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