SLAs – Why do they have to be so confusing?

Software Licensing Agreements, be it Oracle, Microsoft or Adobe, can at times read like a foreign language. We thought we would pass along some tips that can help when making a large software purchase. First and foremost, it’s almost always a mistake to accept the vendor’s standard agreement.

The SLA should be specified to your business needs and as specific as possible – the standard agreement lacks a lot of this information – make the vendor work for your business by specializing the agreement. This will also help you plan for the future.

The standard agreement is meant to protect and benefit the vendor, your agreement needs to fit your needs and protect your business.


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Miro is a leading global provider of software asset management services, specializing in license management, audit advisory, negotiation tactics, support management, and cloud services. We help our clients maximize ROI on their software license investments, stay in compliance, and minimize the impact of audits. Miro's performance guarantee promises that our long-tenured, diverse, and passionate team of expert analysts provides insightful and actionable advice to help our clients achieve the best possible outcomes.