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Category: Oracle Support

OCI Support Rewards Program versus OCI Discount Schedule, What Makes More Sense For You?
Greg WeissOracle Cloud, Oracle Licensing Compliance, Oracle Support, Uncategorized

In July 2021, Oracle announced the OCI Support Rewards program, which provides credits against a client’s usage of OCI services.  Credits of between 25 and 33 cents can be earned for every dollar spent on OCI PaaS and IaaS services, and can then be used against a client’s On Premise Tech license renewals. While the program was introduced in July, it officially went live in November.  As part of the breakdown of the program in our previous Blog on the […]

Oracle Database 12.1 Support is Changing to Sustaining Support as of August 2022.  Is it Time for You to Upgrade?
Greg WeissOracle, Oracle 12g, Oracle database, Oracle Support

Oracle’s Database version 12.1 is moving to Sustaining Support at the end of July 2022.  If you are one of the many Oracle customers still making use of this version, it may be time to start thinking about an upgrade. Oracle products go through 3 cycles of Support during the lifetime of a given version.  Premier Support for current versions, which typically lasts for 5 years.  Optional Extended Support which gives almost all of the same benefits as Premier, albeit […]

Oracle Introduces Oracle Cloud Infrastructure (OCI) Support Credit Rewards
Renata HajdugaOracle Cloud, Oracle Cloud Credits, Oracle license, Oracle Support, Oracle ULA

Oracle has announced that its clients will get a 25% to 33% discount on support fees for using Oracle Cloud Larry Ellison announced the Oracle Support Rewards program for Oracle Cloud Infrastructure clients.  For every dollar that clients spend on OCI, they receive a 25 cent or 33 cent credit towards their On-Premise support costs. The 33% discount is for ULA customers The 25% discount is for most other customers For example, if an organization spends $100,000 on Oracle Cloud Credits, […]

Oracle Lifetime Support – Premier vs Extended vs Sustaining Support
Kevin TurnerOracle Support

Oracle Support Basics: According to Oracle, support is effective upon the effective date of your order (unless stated otherwise in your order). If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Oracle technical support terms, including pricing, reflect a 12-month support period (the “support period”). Once placed, your order for technical support services is non-cancelable and the sums paid non-refundable, except as provided in the relevant order. Oracle […]

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