fbpx
 

Category: Oracle Support

Oracle Database 12.1 Support is Changing to Sustaining Support as of August 2022.  Is it Time for You to Upgrade?

Oracle’s Database version 12.1 is moving to Sustaining Support at the end of July 2022.  If you are one of the many Oracle customers still making use of this version, it may be time to start thinking about an upgrade. Oracle products go through 3 cycles of Support during the lifetime of a given version.  Premier Support for current versions, which typically lasts for 5 years.  Optional Extended Support which gives almost all of the same benefits as Premier, albeit […]

Oracle Introduces Oracle Cloud Infrastructure (OCI) Support Credit Rewards

Oracle has announced that its clients will get a 25% to 33% discount on support fees for using Oracle Cloud Larry Ellison announced the Oracle Support Rewards program for Oracle Cloud Infrastructure clients.  For every dollar that clients spend on OCI, they receive a 25 cent or 33 cent credit towards their On-Premise support costs. The 33% discount is for ULA customers The 25% discount is for most other customers For example, if an organization spends $100,000 on Oracle Cloud Credits, […]

Oracle Lifetime Support – Premier vs Extended vs Sustaining Support

Oracle Support Basics: According to Oracle, support is effective upon the effective date of your order (unless stated otherwise in your order). If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Oracle technical support terms, including pricing, reflect a 12-month support period (the “support period”). Once placed, your order for technical support services is non-cancelable and the sums paid non-refundable, except as provided in the relevant order. Oracle […]

In Archive