One of the best uses of a Service Level Agreement (SLA) in our eyes is its use as a way of setting goals for the vendor. When implemented successfully, an SLA can be a means to manage risk, and create accountability on both the part of the vendor and your own obligation to the technology investment. We have seen many SLAs with built in penalties for vendors for non-performance, and/or missed deadlines. This can certainly work in your favor in […]
Month: June 2009
Oracle waiving extended support fees (temporarily)
Oracle is making moves again to help customers battle the recession. At COLLABORATE, Oracle announced that it will delay for customers the maintenance increases they would’ve started to pay next year on aging software products, as rates moved from the premier to the extended support stage of product life cycles. Extended support rates have been waived for the following products: Oracle® E-Business Suite Release 11i10 – through November 2011 JD Edwards EnterpriseOne 8.11- through December 2010 Siebel CRM 7.8 – […]
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