Tag: Problem Resolution Support (PRS)

Software Assurance is not support.  Support for software that has been legitimately licensed is a licensing right. You are entitled to support by virtue of purchasing the license. Having said that, there is a connection between Software Assurance and support and it comes from the amount of Software Assurance spend. For each $20,000 in Software Assurance spent for the Server pool which includes Windows Server, SQL Server, CALs, etc., a single support incident is granted (yes, just one).  For the […]