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Category: Microsoft Unified Support

Microsoft Dropping Support for Medium and Small Businesses
Tim HegedusMicrosoft, Microsoft Software Assurance, Microsoft Unified Support, Uncategorized

Microsoft will no longer offer direct support for medium and small businesses with Software Assurance spends below $250,000 per year Larger organizations who have a Software Assurance spend of $250,000 or more annually will be compelled to go to Unified Support. Smaller organizations will have to make do with partner support, unless they forego support altogether. “Sometime in 2023” (that’s a direct quote from Microsoft), incident-based support will be replaced with as-needed support. Microsoft will also offer credits toward Unified […]

Microsoft Unified Support
Tim HegedusMicrosoft, Microsoft Unified Support

At the start of its 2019 fiscal year, Microsoft launched Unified Support as a replacement for Premier Support. At the time, it was hailed as the most substantial change to Microsoft’s support programs in two decades, and that it offers customers a simpler, cohesive method of incorporating all of its Microsoft support needs. Since that time, many Miro Clients have been approached by Microsoft – some would suggest badgered by them – to move from Premier Support to Unified Support. […]

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