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Tag: Microsoft Support

Microsoft Dropping Support for Medium and Small Businesses
Tim HegedusMicrosoft, Microsoft Software Assurance, Microsoft Unified Support, Uncategorized

Microsoft will no longer offer direct support for medium and small businesses with Software Assurance spends below $250,000 per year Larger organizations who have a Software Assurance spend of $250,000 or more annually will be compelled to go to Unified Support. Smaller organizations will have to make do with partner support, unless they forego support altogether. “Sometime in 2023” (that’s a direct quote from Microsoft), incident-based support will be replaced with as-needed support. Microsoft will also offer credits toward Unified […]

Software assurance versus premier support
Tim HegedusMicrosoft Licensing Tip, Microsoft Software Assurance, software licenseLeave a Comment on Software assurance versus premier support

Software Assurance is not support.  Support for software that has been legitimately licensed is a licensing right. You are entitled to support by virtue of purchasing the license. Having said that, there is a connection between Software Assurance and support and it comes from the amount of Software Assurance spend. For each $20,000 in Software Assurance spent for the Server pool which includes Windows Server, SQL Server, CALs, etc., a single support incident is granted (yes, just one).  For the […]

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