New – Software Assurance 24×7 Problem Resolution Support incidents won’t be allocated starting February 1, 2023.
Current – Software Assurance 24×7 Problem Resolution Support incidents can be used or transferred to a Microsoft Support contract before February 1,
Category: Microsoft Software Assurance
Microsoft Dropping Support for Medium and Small Businesses
Microsoft will no longer offer direct support for medium and small businesses with Software Assurance spends below $250,000 per year Larger organizations who have a Software Assurance spend of $250,000 or more annually will be compelled to go to Unified Support. Smaller organizations will have to make do with partner support, unless they forego support altogether. “Sometime in 2023” (that’s a direct quote from Microsoft), incident-based support will be replaced with as-needed support. Microsoft will also offer credits toward Unified […]
8 Secrets Microsoft Won’t Tell You
Microsoft keeps a lot of secrets from its clients. They can cost companies hundreds of thousands of dollars in compliance penalties and wasted expenditures. They can also cost you your job. 1. You’re Paying for Cloud Whether You Use It or Not Microsoft Enterprise Agreements typically include an “Azure Monetary Commitment” fee. This is Microsoft charging you for using their cloud, even if you didn’t want it or ever use it. Not only do Microsoft reps usually not explain what […]
Will You be Forced to Use a Microsoft CSP?
Discontinuing Microsoft Software Assurance is no longer an option Microsoft is significantly advancing its cloud services by transitioning their existing customer base to Office 365, Exchange Online, and the various Azure offerings. It also involves upselling existing cloud customers on a broader range of services. The most notable of these is Microsoft 365, a suite of Office 365, Windows (client), and Enterprise Mobility + Security (“EMS”). Yet another strategy has emerged as Microsoft seeks to ramp up its smaller customers. […]
5 Unusual Ways to Save on Microsoft Licenses & Subscriptions
You know the basics, but do you know these advanced strategies for saving on your Microsoft spend? Your organization could save hundreds of thousands of dollars by taking advantage of these special techniques and Microsoft programs, but only if you know what to ask for. 1. Independent Contract Review When your contract is up for renewal, many organizations simply assume that there’s no need to review the details more than in the past. Unfortunately, a lack of diligence and oversight […]
BYOD and IoT
In a January 5, 2016 report entitled “BYOD, WEARABLES AND IOT: Strategies, Security, Satisfaction” (click here for access to the report – requires a valid Tech Pro Research member account) Tech Pro Research released its findings of a survey in which there were 206 respondents from the U.S., Canada, Europe, India, Asia-Pacific, China, Australia and New Zealand. These findings were quite clear that BYOD (Bring-Your-Own-Device) is something of a new normal, especially for smaller companies. It is also clear from […]
Microsoft License Mobility and Limitations
What is License Mobility? License Mobility refers to the ability to move virtual instances from host to host and between server farms without the constraints of Microsoft’s license reassignment rule. Microsoft restricts reassigning a license from one server to another or from one device to another more frequently than every 90 days (This is often referred to as Microsoft’s “reassignment rule”). License Mobility is a Software Assurance benefit. The limitations of License Mobility Microsoft’s Product Use Rights state very clearly […]
Microsoft licensing lessons learned – Mobility, BYOD and Desktop Virtualization?
Neither BYOD and/or desktop virtualization are inherently bad. If the funding is there for the correct licensing and the benefits of improved security and device and account management are realized, these approaches can be quite favorable to you. Server virtualization is the generally accepted standard, the dominant model if you will. Today’s servers are far too massive, far too dense for single applications and perhaps more importantly, far too massive and dense for licensing. Microsoft has moved towards its Core […]
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